Refund Policy

1. Who handles billing

Cuelara's paid plans are billed by Paddle.com Market Limited, our payment processor and merchant of record. Paddle collects payment, handles tax and issues the receipt for every charge — your card statement will show a Paddle charge, not Cuelara. Refunds, when approved, are issued back to the original payment method through Paddle.

2. Subscription cancellation

You can cancel your subscription at any time from Dashboard → Subscription or Dashboard → Payment Methods. Cancelling stops future billing immediately and moves your account to the Free plan right away — we do not charge you again after you cancel.

3. Refund eligibility

• First-time subscribers: if you're unhappy with a paid plan, contact us within 7 days of your first payment for that plan and we'll issue a full refund, no questions asked.
• Renewals: we generally don't refund a renewal charge once the new billing period has started, since cancelling before renewal avoids the charge entirely. We'll still review genuine billing errors (e.g. a duplicate charge, or a charge after you'd already cancelled) case by case.
• Yearly plans: the same first-payment window applies. Beyond that, refunds for the unused part of a yearly term are considered case by case, at our discretion.
• Abuse: we reserve the right to decline a refund where the account shows signs of abuse of this policy (e.g. repeated subscribe-refund cycles) or of our Terms of Service.

4. How to request a refund

Use our contact form or email [email protected] with your account email and the reason for the request. We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

5. Changes to this policy

We may update this policy from time to time; the date at the top reflects the latest version. Changes apply to charges made after the update, not retroactively.

6. Contact

Questions about a charge or this policy: contact us or email [email protected].